But when people feel that they opinions and ideas won’t be accepted, they start to withdraw and hide (silence) or push too hard, (violence). Therefore, to help people feel safe in these crucial conversations, we must establish mutual purpose and mutual respect by letting the other person know that we care about them and their issue and that we have have shared goals. When we make people feel safe in tough conversations, we you can talk about anything, and people will listen.
At some point or another, we’ve all met a ‘Fred’, needed a ‘Fred’, been helped by a ‘Fred’ or better yet have been a ‘Fred’ to someone else. So, what is a ‘Fred’? A ‘Fred’ is someone who goes above and beyond to deliver excellent service or stands out in his or her work regardless the role or circumstances. So, think of your most memorable customer service experience or a time when met someone who provided the high-quality service that blew you away or left a lasting and positive impression on you- that was a Fred.
All the stories of people who have overcame extraordinary circumstances to beat the odds, those who rose to the top of their game to achieve great success or blazed new trails are filled with examples of men and women who pushed past crippling fear, failure, rejection, and disappointment to chase after their dreams. Their stories show how they stepped out of their comfort zone and embraced risks to achieve breakthroughs and their life’s purpose. But whether you are successful or not, every one of us wrestle with fear in one area of our lives or another.
They say that, 'beauty is in the eyes of the beholder'. I say, so is success. Recently, I had conversations with two friends - one male and, the other female, in which success, perceptions of success, or the lack thereof were common themes. In these interactions, both friends shared their views about their own successes… Continue reading Success & Misperceptions of Success
Marriage/divorce, relocation/migration, critical illness, new job or starting a business, are just a few of the important life events that one may have to deal with at some point in their lives. If you’re lucky, you may only have to deal with just one of these life events, and hopefully one that you choose. Sadly,… Continue reading On Change & Transitions: Make Your Change Work For You!
Some time ago, I had a conversation with a colleague at work, in which I raised some issues about a work flow process that I had observed. As I shared my views on how the process could be improved, she nodded her head enthusiastically in agreement. Since I was new to the team, I asked… Continue reading Lead At The Level You’re At!
“You discover yourself in losing yourself in the service of others”.Ghandi All across the globe, people in every country, sector and of all ethnicities volunteer their time, and give their resources to help/support varied causes, events or efforts. But what exactly is volunteering? According to Wikipedia “Volunteering is generally considered an altruistic activity and… Continue reading Volunteering: A Great Option For You!
I recently watched a TEDX video, Dream Big, Live Small with Dee Williams, who shared how her illness and life changing experiences dramatically transformed her perspective on life and living. She shared about how her fears about her own mortality changed her perspective, caused her to reflect on her life and make some drastic changes. These changes included selling her… Continue reading Perspective is Everything !
Doubt kill more dreams than failure ever will It is a truth universally acknowledged that challenges, setbacks, failures and disappointment are a part of life. The best laid plans will go awry. People will hurt and disappoint you. Unexpected challenges and issues will pop up as you go about your daily lives, and well thought… Continue reading On Failure and Motivation
The tears well up in Ashley’s eyes, she tries desperately to stop them, hide them, but, they stream unchecked down her face. John pushes back his chair from the table, and storms from the meeting room. The usually bubbly and energetic Ann, dejectedly looks down, there is no light in her eyes, no welcoming smile.… Continue reading Managing Emotions at Work