At some point or another, we’ve all met a ‘Fred’, needed a ‘Fred’, been helped by a ‘Fred’ or better yet have been a ‘Fred’ to someone else. So, what is a ‘Fred’? A ‘Fred’ is someone who goes above and beyond to deliver excellent service or stands out in his or her work regardless the role or circumstances. So, think of your most memorable customer service experience or a time when met someone who provided the high-quality service that blew you away or left a lasting and positive impression on you- that was a Fred.
Doubt kill more dreams than failure ever will It is a truth universally acknowledged that challenges, setbacks, failures and disappointment are a part of life. The best laid plans will go awry. People will hurt and disappoint you. Unexpected challenges and issues will pop up as you go about your daily lives, and well thought… Continue reading On Failure and Motivation
The tears well up in Ashley’s eyes, she tries desperately to stop them, hide them, but, they stream unchecked down her face. John pushes back his chair from the table, and storms from the meeting room. The usually bubbly and energetic Ann, dejectedly looks down, there is no light in her eyes, no welcoming smile.… Continue reading Managing Emotions at Work
I am pretty sure that when you think or hear of the term engagement - the first thing that comes to mind is a proposal for marriage. Yes, the moment the man or woman (not so uncommon these days) pops the question and ask his/her beloved for their hand in marriage. If you thought so, you would be quite right but that's not… Continue reading Are You Engaged?