Let’s face it – starting anything new can feel daunting, exciting, and challenging at the same time. Whether it’s a new job, new relationship/partnership or resettling to a new area, the process can be nerve-wracking. Because of this, it is not unusual for people to experience mixed emotions once the decision has been made. In fact, one of the most common emotions that many people experience is uncertainty -due to one or a combination of the following reasons:
- Change isn’t easy and moving out of your comfort zone can prove difficult and painful.
- People fear failure and want to do well and/or succeed in their varied endeavors. But the fear of failure, low risk tolerance and not wanting to make a mistake can be crippling.
- The desire to do well or make an impact can create undue pressure and drive feelings of anxiety and self-doubt.
- No one can predict the future; the future is unknown and even the best laid plans can go awry.
Last week, all these things became real to me as I started my new job. While I knew I was capable and competent to do the job and felt confident that I had made a great decision, when the first day came around, I couldn’t be sure of how things would unfold. How would my first day turn out? How would I feel at the end of the first week? Would the people be warm and welcoming? Would they like me? Would the environment be open, positive, supportive – one where I could learn, apply my talents and grow?
It is safe to say that my musings and thoughts are not unique to me. Most new employees approach their first day on the job with excitement and hope for a great experience, but with lingering fears of the outcomes. Fortunately, by the end of my first week, I could happily report that all went well. The team was warm and welcoming, the scope of work was what I expected, and the work environment was one where I felt confident that I would make a positive impact and continue to develop.
While I was deeply grateful for the positive experience, I am keenly aware that this is not always the case for many new employees on the first day, week or month on a new job. This is primarily due to the approaches that various managers and organizations use in onboarding new hires.
Importance of Effective Onboarding
Depending on the culture of the organization, the style of leadership and management and/or the quality of onboarding systems and policies, starting a new role can be equals parts chaotic, confusing and stressful. According to the Society for Human Resource Professionals (SHRM), “Onboarding is a prime opportunity for employers to win the hearts and minds of new employees”. Amy Hirsh Robinson also points out that “Onboarding is a magic moment when new employees decide to stay engaged or become disengaged”. And “it offers an imprinting window when organizations can make an impression that stays with new employees for the duration of their careers.”
Unfortunately, however, some organizations waste this opportunity by not creating the right conditions to set new employees up for success or the environment for them to feel safe and thrive. Robinson cautions that “new hires who experience such badly planned and executed initiations may conclude that the organization is poorly managed and decide that it was a mistake to take the job. And “rather than setting new employees up for success, organizations with poor onboarding processes are setting the stage for an early exit.”
How to Set New Employees Up for Success
Whether the role is in -person, remote or hybrid, new hires expect their managers and organizations to provide opportunities to help them learn and understand their roles, familiarize themselves with the organization and understand policies and procedures. Research suggests that “69 percent of employees are more likely to stay with a company for three years if they experienced great onboarding. And “new employees who went through a structured onboarding program were 58 percent more likely to be with the organization after three years.”
So, what can employers do to ensure they are effectively onboarding new employees and get them started on the right footing.
According to Gallup, effective onboarding of new employees should focus on people, learning and processes. On the people side, the focus should be helping new employees meet and connect with new team members, ask questions and foster positive relationships. The learning should focus on helping new hires understand the mission and vision of the organization and how they fit in and can contribute in their respective role(s). With the processes, managers should provide new hires with a clear structure and journey for learning the job, the tools, systems, and technology, so that they have what they need to do the work.
Six Tips for Effective Onboarding
So, here are six tips recommended by Gallup that managers should consider as they seek to set their new employees up for success with effective onboarding practices:
- Find creative ways to build connections: Whether it is in person or online, managers need to create opportunities for people to connect and build relationships as they acclimatize to the organization and their roles. This could include but is not limited to virtual coffee chats and or in -person meet and greets.
- Encourage tenured employees to reach out: Ensuring that new hires feel supported is a crucial part of the onboarding process. As such, a word of encouragement or check in from senior staff can help to build confidence in new employees and provide reassurance that there is help should they need it.
- Lean into Learning: Effective onboarding processes should help new employees understand the greater mission and purpose of the organization. Gallup emphasizes that “When employees understand why and how their job fits into the bigger picture, they can start delivering brand promises faster.”
- Add experiences that bring your culture to life: According to Gallup, new hires need to see and feel how the organizational culture plays out and how they fit into it. This requires both communication and firsthand experiences and accounts from existing employees at all levels of the organization and/or provide opportunities for new hires to observe the culture.
- Create a formal mentorship program: One of the main expectations that new employees have of their managers and their organizations is for them to provide opportunities for growth and development. Gallup suggests that “to meet this need and promote retention — leaders should pair new hires with a mentor or adviser who can answer their questions and help them learn and grow.” Mentors can also serve as a sounding board and a source of inside knowledge to help new hires navigate their roles successfully.
- Prepare managers for an active role: Gallup emphasizes that “managers must be present, involved, and available throughout new hires’ onboarding journey.” Managers should model the culture, demonstrate the values of the company, and provide learning experiences that bring the culture to life. For effective onboarding, managers need to become coaches and connect their new employees with the right people and provide the support and mentoring they need.
Finally, in today’s job market where most organizations are struggling to attract and retain top talent, the saying – “First impression counts”, does not just apply to the new employee who is trying to impress his/her boss. The research confirms that managers and organizations need to get their onboarding processes right and to create the right conditions for their new and existing employees to engage. For when all is said and done, the quality of the onboarding experience can make all the difference in whether new hires decide to stay or with the company or jump at the first opportunity they get.
So over to you- what has been your experience when starting a new job?
Did you feel supported? Did your onboarding process provide structure, clear information, specific job-related goals and the resources you needed to do the job? Did the onboarding process set you up for success?
Until next time, Remember, ItsALearningLife!